Website arabfoodstuff.com is operated by Abdelhameed Saif Alzarooni Foodstuff Trading L.L.C. Throughout the site, the terms “we”, “us” and “our” refer to arabfoodstuff.com.
We endeavors to ensure that the information on this Site is accurate and current, but does not accept liability for any error or omission. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
By accessing or using any part of the site, you agree to be bound by these Terms of Service and the UAE Law. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Links on this Site may lead to other websites and some information on this Site may be provided by third parties. We accepts no responsibility for the currency or accuracy of such information. You should verify such information with those third parties directly.
Any new features or tools which are added to the current shop shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. While we try very hard to keep information and materials on the Site secure and confidential, we are not responsible for any breach of security which is out of our control. We do not warrant that the Site is completely secure. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
We may remove material from the website at its own discretion and without giving any notice. Any information on the website is provided for general information only. We provide the online e-commerce platform that allows us to sell our products and services to you.
Users may not modify, copy, distribute, transmit, display, redistribute, reproduce, publish, make available to the public, license, commercially exploit, create derivative works from, transfer, or sell any material which may be displayed on the website from time to time without first obtaining permission to do so from us in writing. Reliance and usage of the information provided within the website will be at the sole responsibility of the user.
The User must be at least 15 years of age or older in order to use this Site. The User agrees to not upload, share, post, or otherwise distribute or facilitate distribution of any content, including text, communications, software, images, sounds, data, or other information, that:
is unlawful, abusive, threatening, cyber-bullying, harassing, libelous, defamatory, fraudulent, deceptive, tortious, invasive of another’s privacy, contains explicit or graphic descriptions or accounts of sexual acts (including but not limited to sexual language of a violent or threatening nature directed at another individual or group of individuals), or otherwise violates our policies or rules;
Tampers with this site or violates the Terms and/or general rules or guidelines of the Company;
Infringes upon any trademark, patent, copyright, trade secret, right of publicity, or other proprietary right of any party;
Constitutes unsolicited or unauthorized advertising, spam email, chain letters, any other type of unauthorized solicitation, or any type of lottery or gambling;
contains viruses or any other computer code, programs, or files that are created or intended to damage, disrupt, or limit the functioning of any hardware, software, or telecommunications equipment or to harm or obtain unauthorized access to any data or other information of any third party; or Impersonates any individual or entity, including any of our employees or representatives.
In the event of a fault or breakdown in Service provided, the User must report the fault or breakdown immediately by telephone or by email at sales@arabfoodstuff.com.
If you do not accept these Terms and/or any other terms of use contained on this website, do not use this Site. Please Exit The Site Immediately If You Do Not Wish To Be Bound By These Terms.
If you are dissatisfied with this site, or any product(s), content, services, or other information available on or through this website, kindly discontinue the use of this Site and email your concern at sales@arabfoodstuff.com. Products & Pricing details in AED (Arab Emirates Dirham). Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. You must ensure that the details provided by you on registration or at any other time are correct and complete.
When you register to use ArabFoodStuff.com you will be asked to create a password. You should keep this password confidential and not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If arabfoodstuff.com has a reason to believe that there is likely to be a breach of security or misuse of the site, we may require, you to change your password or we may suspend your account.
Arabfoodstuff.com aims to offer a fault-free service. However, if a fault occurs in the service you should report it to the customer services by email at sales@arabfoodstuff.com and we will attempt to correct the fault as soon as we reasonably can. Site may occasionally restrict access to the site to allow for repairs, maintenance or the introduction of new facilities or services. Some purchases made on our site will also be governed by specific product terms – If you are unsure about anything related to purchasing of any product please contact customer services for further assistance.
We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions, product images are for representation purposes only and may vary slightly from the actual product. If there is anything that you do not understand, or if you wish to obtain further information, please contact customer services. Descriptions/performances of products stated against each are based on the catalog and technical literature printed by the manufacturers/agent. Therefore, the write up provided against each product is not that of arabfoodstuff.com and subject to change without prior notice. If, by mistake, we have under-priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the product at that price. If you decide not to order the product, we will give you a full refund on any amount already paid for that product in accordance with our refund policy. The payment may be processed prior to arabfoodstuff.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. No cash disbursement shall be made under any condition whatsoever. The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout.
All products advertised are subject to availability or while stocks last. We try to ensure that we always stock the full product range and will let you know if the product is out of stock. If for any reason beyond our reasonable control we are unable to supply a particular product, we will not be liable to you except to ensure that you are not charged for that product. In the interests of all our customers, we may place restrictions on bulk buying of some products. arabfoodstuff.com reserves the right at our sole discretion, to limit the quantity per person, per household or per order. The said limitations may be applicable to orders placed by the same account, the same credit card and also to orders that use the same billing and/or shipping address. Arabfoodstuff.com will provide notification to the customer should such limits be applied.
Your order is an offer to buy from us. We will send you an order acknowledgement email detailing the products you have ordered. Delivery will be made to the address specified when you complete the order. At point of delivery, identity verification of the Consignee by sighting an original id proof to support consignee verification, will be required by our delivery service. Please note that we do not do international shipping.
Whilst we make considerable effort to deliver all your products within 48 working hours of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting a product to you within that time. Delivered products for areas outside of main city limits that are classed as remote or semi remote may take up to 5 working days depend on schedules.
Before ordering online you should check the following:
• The item will fit through the doors.
• The item will fit the exact space allocated in your house.
• There is a clear path between the road and your front door.
• If you live in an apartment, the lift is adequate to take delivery in size and weight.
• If there are any access difficulties, please inform us in advance, on the day you should ensure that:
• There is a clear path to your house.
• Your floors are covered to prevent scuffing.
• Any delicate objects are put in a safe place.
If you the customer cancel the order, arabfoodstuff.com shall cancel the order as per your request. However, the online transaction charges will not be refunded. The cost of delivering and re-picking charges will apply if the product has been shipped. We will not be able to cancel orders that have already been shipped. Arabfoodstuff.com has the full right to demonstrate whether an order has been shipped or not. The customer agrees not to dispute the decision made by arabfoodstuff.com and accept arabfoodstuff.com decision regarding the cancellation. If your products arrive damaged or they are faulty, you may return them and obtain a refund or replacement product. Refund settlement will only be affected once the bank has refunded the money, which is the next billing cycle from the date of application of refund. Will refund the delivery charge in full if you return all products of your order at the same time. If you choose to keep some of the products, we may retain the balance of the delivery charge that applies to the products you keep. Please keep all items with their complete packaging and inside packaging intact if you intend to refund any items within the conditions set out. No exchange or refund will be considered without it. For frozen foods, chilled and dairy products on which temperature inconsistencies can happen, we do not provide any exchange, return and refund once sold and taken out from the store. Products damaged while being used do not qualify for exchange or refund, in reference to physical damage. If the customer brings products that are found to be spoilt at the time of purchase, or the goods are not of satisfactory quality, the customer service supervisor, with the consent of manager on duty and with the assistance of the section supervisor, can follow the normal procedures of exchange, return and refund. Payment for your products will be taken at the time you place your order. Payments are done via a professional third-party cyber source payment gateway. We may accept payments online using Visa and MasterCard credit/debit card in AED. Your credit/debit card details will be encrypted to the highest standard and held on the Cyber source Host payment gateway, secure from hackers. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology. If a foreign currency credit card is used, then any differences between approximation in any foreign currency and actual billing price on the customer’s card bill statement is probably attributable to different credit card companies charging different exchange rates. If you change your mind and return your product, you must also return any free gift or promotional product associated with the promotion and received by you as a result of that order. We may charge you a reasonable amount for the free gift if you do not return it. You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected. You understand and agree that you have no ownership rights to the Site or the materials and features therein. We may cancel your account and delete all User Content associated with your account at any time, and without notice, if we deems that you have violated these Terms or the law. We assumes no liability for any information removed from our Site, and reserves the right to permanently restrict access to the Site or a user account. These terms of use (its subject matter and formation, including any non-contractual disputes or claims) are governed by and construed in accordance with the laws of United Arab Emirates and by agreeing to abide by these terms of use, you submit to the exclusive jurisdiction of the courts of Dubai.
Questions about the Terms of Service should be sent to us at sales@arabfoodstuff.com